FAQs

FAQs

Do your clothes fit over cloth nappies?

A resounding yes! The harem trousers (and shorts) are especially good over cloth bums, but all our clothes fit over all kinds of nappies, both disposable and cloth. If you use especially big cloth nappies, we can add a little room around the bottom, but it isn't usually necessary - feel free to message for a chat about fit.

 

What are your turnaround times?

We aim to ship your items in two to four weeks after ordering. This may change at peak times and around school holidays as we are a small family business. Turnaround times will be detailed on the homepage and will be clear at the time of ordering. If you need an item urgently, please email hello@biddyandbear.com before ordering and we will help if we can.

 

What are your shipping costs?

All items are sent via Royal Mail First Class service in the UK which costs £2 for one item and £3.60 for multiple items. Items should arrive a couple of days after dispatch, but can take as long as 10 days - this is rare but out of our control.

Items shipping to Europe are sent via Royal Mail International Tracked and Signed service (where appropriate) which costs £8 for orders up to £25, £10 for orders between £25 and £50, £12.50 for orders between £50 and £75, and £16 for orders over £75. Where actual postage is significantly less, we will refund overages at our discretion via the original method paid. There may be customs, taxes, fees or duty to be paid when the parcel arrives in your country. I am afraid to say these are the buyer's responsibility, so please read up on your country's import regulations before ordering to avoid a nasty surprise.

 

How do I take care of my items?

All items should be washed inside out, at a max temp of 30 degrees, and please do not tumble dry as this damages the fabric and can fade the colours. Every item has a care label stitched in with the details there for you. It's good practice to wash with similar items - so no denim, towels or zips which could damage or wear the fabric.

 

How do I pay?

We accept all major cards, paypal and Apple Pay.

 

Allergies

If you have allergies and are concerned about potential allergens, please feel free to contact me at hello@biddyandbear.com to discuss this. Some Biddy & Bear items are made in a cat friendly home (albeit in a cat free room!), and some fabrics are prewashed in a small amount of non bio (usually Persil) to ensure they do not shrink in your washing machine.

If this is a concern for you, but would like to purchase something, please send me a message and I can see what we can do to minimise or eliminate any risk.  

 

Can we collaborate or stock your items in our retail outlet?

We love making new friends and sharing the Biddy and Bear love! Please email hello@biddyandbear.com to have a chat.